Frequently Asked Questions - Kimpton Kitalay Samui

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FREQUENTLY ASKED QUESTIONS

More Information About Our Koh Samui Resort

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General

What is check in/check out time?

Check in is at 15:00, check out is at 12:00pm

Is the hotel entirely non-smoking?

The hotel is entirely non smoking.

How much do you charge for high speed/wifi internet access?

Internet is free.

Do you offer room service? What are the hours?

Yes, rooms service is 24hrs.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes, our fitness center is open 24/7 and is equipped with a Peloton bike, free weights, treadmills, and more. Every room is stocked with a yoga mat. A well-stocked gym hosts high-intensity classes by guest instructors

Do you have a business center?

No, but we have a service provider at the residence lounge.

Do you have a pool?

Yes, we have a pool.

Do you have a spa? What are the hours?

Yes, we have a spa that opened at 10:00AM – 10:00PM

Reservations

Will your rooms allow rollaways/cribs/playards? Is there a charge?

Yes, 1,000 Baht per rollaway; cribs/playards no charges.

What is your cancellation/deposit policy?

Cancellation policy dependent on rate plan booked, please see conditions in your reservations confirmation however you booked.

What is the minimum age requirement to check in to the room?

The minimum age requirement to check in to a room is 18.

What age do kids stay for free?

Kids stay free up to the age of 12.

Is my ID/passport required at check in?

Yes, ID is required at check in.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

For bookings through other websites, please contact that third party provider.

Do you have connecting rooms?

Yes, we have connecting rooms.

Do you have accessible rooms?

Yes, we have accessible rooms in Deluxe category.

Restaurants

What are the hours of the restaurant/bar/lounge?

Restaurant A

Monday – Sunday
7:00 a.m. – 7:00 p.m.

Restaurant B

Thursday – Sunday
4:00 p.m. – midnight

Accounting

I have questions about my bill. Who do I call?

Bill inquiries, please contact the front desk.

What forms of payment are accepted to pay for my room?

Credit cards, debit cards, bank transfer and cash with credit card guarantee are all options.

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Yes, pets are allowed in the hotel – The hotel is pet friendly. Kimpton pet policy (https://www.ihg.com/kimptonhotels/content/us/en/promos/pet-friendly-hotels)

Do you have pet free rooms for those with allergies?

Yes, we have pet free rooms.

Do you have pet sitting or dog walking services?

Yes, we have pet sitting and dog walking which is chargeable.

Concierge

I want flowers, chocolates, champagne, and gifts sent to the room. How do I do this?

Please contact our concierge team for the arrangements.